Today, I spent half an hour on the phone with a woman who was yelling at the top of her lungs, sobbing uncontrollably, and hyperventilating. She also told me if she had a heart attack and died from crying, it was all my fault. Why? I told her she needed her receipt to have her TV repaired. FML
Collection
Fall
Dead leaves, the first cold of the season and an umbrella flipped inside out: fall, the season of grace.
Today, I reduced a customer to tears and she had a tantrum, saying that nobody loves her, her life is a joke, and she’d be better off dead. This ordeal happened to grab the attention of my manager who was nearby. All I did was tell her that an item she wanted was sold out and offered to help her order it online. FML
Today, while at work, I had to spend an hour and a half on the phone, listening to an old lady relive her entire day in excruciating detail. We're not allowed to hang up on customers, and she was extremely quick to dismiss all my attempts to steer the call back on topic. FML
Today, at work, I had a customer accuse me of taking the giftcard I had issued her for her return, after spending 15 minutes trying to fix her screwed up transaction. She began to yell, and follow me around the store. Security had to intervene and I had to be locked in an office until she left. FML
Today, I received a call while at the dispatch station for the Naval hospital I work at. It was a woman having a panic attack. Apparently, she couldn't plug her vacuum in, and was more or less freaking out. I had to take her in anyway. FML
Today, a customer yelled at me so furiously that she sprayed my face with spittle. I had to stand there, smiling and politely explaining that I needed to see a receipt before I could give her a refund. When she finally gave up and left, my boss bitched me out for "provoking the customer". FML
Today, I told my wife I had a huge Zoom interview and could not be disturbed under any circumstances. Nevertheless, she called her mom, got into a screaming argument the interviewer could clearly hear, then came into my office to cry on my shoulder. She doesn't understand why I'm furious with her. FML
Today, working in customer support, I received a call from a woman who'd just been robbed. My supervisor asked what was taking so long; I told him that she was hysterical. He took my phone and told her to call back when she had her "shit together", then hung up. I take orders from this dude. FML
Today, while working at a cell phone store, I helped an older woman learn how to use her newly updated phone. After trying to help her for over 20 minutes, she threatened to throw her phone at my head. FML
Today, while I was working my shift at the store, my girlfriend appeared and asked to talk to me. Once we were alone, she burst into tears and started sobbing. Turns out someone's dad died in her favorite TV show and she wanted some comfort. FML
Today, I had to take my life into my hands and tell my wife that when she was yelling at me earlier, she was yelling at me in her own language, which I’m still not fluent in, so whatever it was that upset her, I still haven’t fixed it because I didn’t understand the instructions. FML
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Top comments
ImaginaryFoe 1
I would've hung up but that's why I'm not in customer service.
StickIt2DaMan 0
How is it your fault that she has the tendency to overreact?
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Comments (79)
Peacex420 0
To everyone telling OP to just hang up, they can't. I don't know what their policies are, but at my old craptastic "I get paid to be the companies punching bag" job, the only reason you can hang up is if the customer threatens you with physical harm. Every call was recorded, and some were graded based on the companies quality assurance guidelines. In essence- you are at the customers mercy. No matter how badly you want to tell the stupid bitch to shut her goddamn mouth and go **** herself, you have to kiss her ass and be patient. It sucks ass and CSR's do not get adequate compensation for the stress level of the job. FYL OP, your job sucks balls.
chickletno1 0
Canadians are starting to become too American. it's sad!!
ImTheAlpha 30
Notalwaysright.com?
Steffi 26
Maybe she accidentally broke someone's T.V.?
yenidewi 11
hahahhahahhahaha ... she needed attention from someone
MrItalia 18
I can relate to that... It's sad isn't it some people can't live without a tv
beaglegal 42
'MURICA