Today, someone finally came to fix my phone line after three weeks with no Internet. The engineer reconnected the phone line to the wrong apartment. I hope my neighbour is enjoying my unlimited broadband. FML
caggybandicoot tells us more.
OP here - can't believe this got published?! I immediately phoned my ISP once I'd figured out what happened - I couldn't reconnect the line myself as I can't access the exchange box (and plus I wouldn't trust myself to be fiddling around in there anyway), and my internet has been restored. As for compensation, I should be getting a portion of my bill back as it took them so long to send an engineer out. Thanks everyone!
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Halloween
A failed costume, stolen candy and a very real scare: Halloween, the one night when fear is allowed.
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Top comments
aGMAELSTR0M 10
Well, assuming the previous 3 weeks without Internet were the fault of the company as well, I would look for some sort of compensation
Roskosity 22
I hope they come back right away to fix that!
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Comments (26)
Roskosity 22
I hope they come back right away to fix that!
tranced_ 45
maybe it's a conspiracy.. the government is behind all this..
Enkeria 30
How does one even do that? I hope they fix it immediately.
SanguineAether 8
Well, it is an apartment. I can't imagine it's very hard to accidentally misread an apartment number.
PencilTips 19
Usually when engineers come to fix your phone line, they test it by telling you to check your home phone. If it's dead (the line) it's not fixed...
jbuckets_404 39
#9: Engineers don't install/ fix phone lines (they design the electronics/ write software/ etc. back in the offices.) but technicians do.
PencilTips 19
Sorry for my mistake #15, usually in arabic countries we refer to them as electricians or engineers... but if it is to do with phone lines we refer to them as engineers. You learn something everyday ;)
aGMAELSTR0M 10
Well, assuming the previous 3 weeks without Internet were the fault of the company as well, I would look for some sort of compensation
stryder9090 28
A dream come true! Free wi-fi!
born_hustla 26
Disconnect it and call them back!
seba7236 21
I moderated this!
dontknow1 19
Call your internet provider again, I hope they can fix it soon.
caggybandicoot 34
OP here - can't believe this got published?! I immediately phoned my ISP once I'd figured out what happened - I couldn't reconnect the line myself as I can't access the exchange box (and plus I wouldn't trust myself to be fiddling around in there anyway), and my internet has been restored. As for compensation, I should be getting a portion of my bill back as it took them so long to send an engineer out. Thanks everyone!
ditterbug 5
we had an opposite problem our neighbor got their net cut and ours was cut instead. our phone is over the internet. we had no phone or net for a week.
CausticBrain 14
can you tell me what internet provider you use much appreciated
jvanevery 19
I cannot believe that it's not a regular part of the repair process to check and make sure that the repair you did is working before you leave that kind of error is real easy to make in a phone closet or as you call it an exchange box that's why testing is a normal part of the repair process
Kristoffer 35
It is, but the tech likely got complacent. This incident should help remind him not to do that.