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cwl727 San Francisco, United States

Today, a customer threw his hot coffee all over me, because it was taking "too long" for their credit card to be approved. FML

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cwl727 tells us more.

cwl727 33

So I am doing a follow up on this because for some reason a different name was put as the author, I have contacted FML about it. This happened about 2 years ago when I worked at a theme park in Orlando. The guy was buying tickets and I told him that the computer told me I had to call the credit card company. I asked if he wanted me to use a different card and he said no and was fine with me calling to get authorization. I was on hold with the company and it was taking too long for him. He started complaining and I told him I was on hold but instead of calming down he threw his coffee on me. It was not scorching hot but it was hot enough that it did burn a bit. Security came over and escorted him off the premises and he is now banned from the entire company's property. I didn't sue in fact it was just another story to tell my friends and family.

Collection

Halloween

A failed costume, stolen candy and a very real scare: Halloween, the one night when fear is allowed.

Top comments

cjwayy 22

I think that qualifies as assault. Take his grumpy ass to court!

blcksocks 19

I heard the customer is always right... So direct your punch to the right side

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Comments (125)

bluefrootloops 13

Please tell me you took him to the hospital with you?

cwl727 33

I wrote this FML

lesbianhoarder 5

Unless they're a doctor, you shouldn't expect people to have patience.

BootheGhost 6

So the Doctor shouldn't be patient while doing surgery?

BrotherPhil 35

Could be kinda tricky, though I suppose he could use a mirror....

LatvianPride 16

I hope you chewed him out.. I know workers are supposed to be nice even if a customer is an ass, but that's just crazy..

romanah87 1

293 YDI ?can someone explain??! some stupid people out here. sorry OP, this is terrible,hope you're alright

Guardian88 21

Thats assault.....

vikky538 29

sorry OP..he already threw coffee..what's left is to throw a lot of money on you to get over with assault case

cwl727 33

So I am doing a follow up on this because for some reason a different name was put as the author, I have contacted FML about it. This happened about 2 years ago when I worked at a theme park in Orlando. The guy was buying tickets and I told him that the computer told me I had to call the credit card company. I asked if he wanted me to use a different card and he said no and was fine with me calling to get authorization. I was on hold with the company and it was taking too long for him. He started complaining and I told him I was on hold but instead of calming down he threw his coffee on me. It was not scorching hot but it was hot enough that it did burn a bit. Security came over and escorted him off the premises and he is now banned from the entire company's property. I didn't sue in fact it was just another story to tell my friends and family.

Ray_of_midnight 23

It was a long time ago that I worked retail (1980s) but back then, when a CC auth request came back "Call" rather than "Declined", typically it was because the card was stolen or had been flagged as possible fraud by the bank.

cwl727 33

When we had to call it was usually because of the amount of money that was being spent raised flags with the bank.

Redoxx_fml 22

Good thing it wasn't scorching hot or this FML could've been a lot worse

clrichmond2009 24

I once had a guy come into the convenience store I used to work at and saw it was full of two school busses worth of a marching band. He jumped the line, asked how long the wait would be, and then got pissed off. The band kids let the guy cut every single one of them once he was ready, he was in and out in about three minutes while some of them were in there almost 45 minutes. He still had the audacity to call and complain to my manager the next day due to the "slow" service speed. Luckily I'd told her about the situation beforehand and she told the guy to **** off, in a slightly more professional manner. People just totally suck and think they're entitled to whatever.

Coeliacchic93 21

have a look on notalwaysright.com :-D

RhineBl 17

Hey... There is this one site... notlawaysright. made for this stuff. sorry.

pjsmamasan 10

those credit card authorizations can take, what feels like, forever! Still no reason to behave in such an aggressive manor. glad you're ok

pixistickx 22

When I worked in a service station we used to have the same problem with the fuel cards if it went over a certain amount or if it was used a couple of times that day already. It happened quite commonly with our local ambulance crew and a haulage contractor who was filling up a couple of his vans at the same time. It was to ensure that the card had not been stolen and being used fraudulently.

nokturn_fml 11

Yeah I have had some crazy things happen like people just walking out and screaming and yelling over having to wait in line