The Top

Saxicolous tells us more.

Also, (not enough room to mention this in the FML) it wasn't a casual phone call, she was having a very heated (and obviously fake I realized afterwards) argument with some guy about how she was or was not just at some restaurant with another guy. She was screaming and cussing, the whole shabang! It was, in hindsight, a very effective distraction

caggybandicoot tells us more.

OP here - can't believe this got published?! I immediately phoned my ISP once I'd figured out what happened - I couldn't reconnect the line myself as I can't access the exchange box (and plus I wouldn't trust myself to be fiddling around in there anyway), and my internet has been restored. As for compensation, I should be getting a portion of my bill back as it took them so long to send an engineer out. Thanks everyone!