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OP here! Let me explain the situation: The reason why I did not notice my last name being misspelt for so long was because 1. The only way you could see it is if you went to a certain section of your online banking 2. It was just ONE letter off, and I have a very long last name so of course I didn't notice at first I actually came into the bank that day and told them both my problems (that my name was misspelt and that I had lost my card). I don't know why but FML rewrote/reworded my FML so they left out some things. The reason why I couldn't remember my last purchase was because I have a short-term memory problem, so even I have to check online almost on a daily basis what purchases I make. I told them this and they refused to accept that, so I gave them an answer: "I must've bought food, because that's the only thing I remember spending money on this week". And yes, the answer WAS food! They just thought that that was too vague to accept. I gave them all forms of ID I had, including my SS card, but they wouldn't accept it because of the misspelt name. I tried asking them if I could answer my security questions my account asks every time I log in, but they said that "doesn't count" because their online, phone, and in-bank banking are all different from each other. So in conclusion they just shrugged and told me to come back again tomorrow.

it's college. I tried to work it out so that I only did the exams but they rejected my request. about four months of doing paperwork and trying to solve the problem down the drain. :/

@22 Yeah that's exactly what I do now since this happened and @21 exactly. I swear some of the stuff people "donate" is ridiculous. It's clearly just stuff they couldn't be bothered to dispose of properly. One time, someone "donated" a small bag with a bundle of string and a rock in it (??) and another time someone had "donated" their old retainer..... just, why? And @16 it's true we get money for bags of rags and damaged clothing that we can't sell, but we don't actively ask for items like this - we ask for "good quality items", and while it's not so bad just throwing torn or worn clothes in a bag, it's kinda disgusting to have to sort through used underwear, stained baby clothes and dirty old socks, to name a few things. People donating clearly don't think through that an actual person has to sort through this stuff when they hand it over. Thankfully most of the stuff we get is fine though, there's just the odd few where you have to wonder what they were thinking. And generally I love working there, it's just nice to complain sometimes haha :)