Customers and Work: New management

New management

By anonix - 21/12/2014 19:08 - Canada

Today, a customer came in with a laptop smashed beyond repair. She asked if we could recover her files, but thanks to my idiot boss's new store policy I had to ask her a bunch of questions, including if she had tried "turning it on and off." She stared at me, speechless, like I was a complete moron. FML

I agree, your life sucks 39 169

You deserved it 4 409

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Same thing different taste

By lemongrab - 18/05/2014 14:14 - Canada

Today, I was chewed out by a lady who claimed the laptop she bought wouldn't turn on, and that she wanted a refund. She yelled and shoved the laptop at me, not even listening when I told her I didn't even work at that store. FML

I agree, your life sucks 55 072

You deserved it 4 266

By in_hardik - 11/06/2012 01:14 - United States

Today, at my workplace, I saw a system crashing. I mean literally, my manager was throwing my colleague's laptop at him while shouting around the office. This is only my second day. FML

I agree, your life sucks 25 093

You deserved it 1 881

Retail work sucks

By Anonymous - 11/07/2024 15:00 - United Kingdom

Today, a very rude older woman came in wanting to buy her first laptop. After a full hour showing her laptops and all the stuff you can do with them, she decided she didn’t want one. As a bonus, she told my manager, “He’s not very good at his job, is he?” Walk toward the light, you grave-dodging old bag. FML

I agree, your life sucks 511

You deserved it 121

By Anonymous - 07/01/2016 15:52 - United States - Odem

Today, my 70-year-old coworker managed to do something to our shared computer for it to not boot up. This is our 4th computer since we've been working together, and he refuses to believe that he's the problem. FML

I agree, your life sucks 20 919

You deserved it 1 466

By Anonymous - 13/11/2015 18:07 - United States - Dearborn

Today, I got my laptop back after lending it to my friend. It wouldn't boot, and after investigating I found out it'd been stripped of its hard drive and all its memory. When I confronted my "friend", he accused me of lying and trying to ruin his reputation. FML

I agree, your life sucks 27 479

You deserved it 2 595

X marks the spot

By Anonymous - 01/07/2013 21:14 - United States - Chicago

Today, I had to explain to a coworker that "the little red X" next to the email title she's been pushing out of curiosity is actually the delete button. Then, I had to restore the dozen emails she'd deleted even after I told her to stop. She's a manager. I stock shelves for a living. FML

I agree, your life sucks 44 752

You deserved it 2 544

Unionize!

By worksux - 05/01/2011 20:25 - United States

Today, at work, my computer started acting up. I told my boss I could fix it, but he told me to call the IT department instead. Neither the IT technician or his supervisor could figure it out, so I showed them what was wrong and how to fix it. I was promptly fired for wasting 2 hours of company time. FML

I agree, your life sucks 41 150

You deserved it 4 153

By lord kuntface - 22/08/2013 21:33 - United States - Fort Myers

Today, my computer stopped connecting to the corporate network. I know what the problem is, but our tech support is so clueless that the only thing they do is utter the dreaded words, "Did you try turning it off and back on?" Meanwhile my boss is yelling at me for not getting any work done. FML

I agree, your life sucks 41 641

You deserved it 3 548

Stumped

By burnnotice - 19/09/2009 14:10 - United States

Today, I was trying to turn on my computer and couldn't. I spent twenty minutes trying to figure out what was wrong when I finally called my husband for help and made him leave work. He came in, looked at the wall, and plugged it back in. The look on his face said it all. FML

I agree, your life sucks 8 233

You deserved it 57 384

By Anonymous - 11/07/2014 22:54 - United States - Stockton

Today, I had to explain to my boss that using a wired connection instead of wifi won't stop his computer from getting viruses. He looked at me, open-mouthed and wide-eyed, like he was a 13-year-old boy and I was a pair of tits. Then he called me clueless and told me to get back to work. FML

I agree, your life sucks 43 183

You deserved it 3 941

Kazze 31

Sunday 21 December 2014 23:55

"Have you tried reinstalling windows?" "My disc drive is in 17 pieces, what the **** do YOU think?"

Futacy 29

Monday 22 December 2014 0:06

Today, my laptop is smashed beyond repair, so I went into a store to get my files recovered. The man did nothing but smile and ask stupid questions like, "Did you try turning it on and off?" FML

Comments

FrankHotpants 31

Monday 22 December 2014 9:59

I would not have asked that, policy or not common sense must prevail.

josiemorehouse 12

Monday 22 December 2014 13:27

Sorry, OP, FYL. You should be able to go through the questionnaire without too much fuss (even with the stupid questions) by stating that the questions are required per management and they may not apply to this situation. You could even make light of some of the ones that are obviously stupid, maybe brighten the person's day. And there should always be 2 policies for hardware repair: hardware damage and software malfunction. Each should have their own set of questions and instructions. Good luck OP!!

TheSwegMaster69 11

Monday 22 December 2014 13:54

But what if laptop is not smash? *X-Files theme starts playing*

laden_swallow09 34

Monday 22 December 2014 14:43

Huh?

keeks46 12

Monday 22 December 2014 16:12

Tell her that is part of your company policy.

ManateeRex 14

Monday 22 December 2014 17:55

Do you work at staples or best buy?

hvm 1

Monday 22 December 2014 21:38

Why do you and other people in this situation follow the policy blindly? Just think for yourself

tediruxe 13

Monday 22 December 2014 22:56

I would've said you were required to ask and he warned you'd be monitored. normal people would understand.

Badkarma4u 17

Monday 22 December 2014 23:51

This is what gives tech support people a bad name. Think outside the box. Just because you have a list of questions to ask, you don't have to ask them verbatim and in that order. You can skip obvious qestions. You ask multiple questions in the same sentance. Thats how you get promoted and out of basic level one support. YDI

Shade1982 20

Tuesday 23 December 2014 14:09

Not all companies work like that. I've seen several where the manager would randomly ask customers if you actually asked them those questions. Said tech guy would actually get slammed on report if they skipped any of them, even if they were glaringly obvious. Remember, not all companies out there reward proactive working and thinking for yourself. Some really are only looking for those mindless drones out there. Easier to control.