Hello, OP here.. Yes, there is way more to this story, but it was too long for the FML post. So, I once had to go to a Cash Money Store, two christmas 's ago, because I had no money and just lost a job, needing Christmas presents- I sold my soul to one of those stores. For months on end that Cash Money store kept taking money from me (even though I gave them what they needed back) and ever since then, once every two months the bank would make excuses as to why they'd need all of my money, examples: "Oh the Cash Money Store took OUR money and so we are taking YOURS " , "Oh there is this fee you never payed this month and so we took extra" "Oh it's this mandatory add-on that we put on people's accounts" ,in the end I told them I wanted to switch banks, and that's when they started to accuse me of identity theft. Now mind you- I still look the same, I don't age quickly, and so in the end their arguments were invalid, but because they are a bank, it is a little difficult to just be like "Oh, your branch is wrong, and I am right" yes I did switch banks, and I hope this helped with some of the confusion. Thank you :).