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Today, I had to explain what "cashback" was to a customer. She called me a liar and wanted to talk to a manager because she felt I made up the concept. I'm the manager. She wouldn't believe me and waited in the store for an hour. Apparently this is what a Masters degree gets me. FML
Damn. Sad truth is, it can only get worse working in customer service.
Sometimes, the customer isn't always right...
Speak your mind, but please try and be respectful.
Friday 4 September 2015