By anonix - 21/12/2014 19:08 - Canada
Today, a customer came in with a laptop smashed beyond repair. She asked if we could recover her files, but thanks to my idiot boss' new store policy I had to ask her a bunch of questions, including if she had tried "turning it on and off". She stared at me, speechless, like I was a complete moron. FML
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By  Futacy  |  29

Today, my laptop is smashed beyond repair, so I went into a store to get my files recovered. The man did nothing but smile and ask stupid questions like, "Did you try turning it on and off?" FML

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  Bibliovore  |  26

Yeah. "Okay; I'm required to ask you this set of questions; even though some of them are crazy in light of your laptop's condition. Sorry about that. Now, first required question: Have you tried turning it off and on?" Get the customer laughing with you. :)

By  heirofhope  |  38

It's okay OP, you were only doing your job. Props to you for sticking to it, even if it was humiliating. I'm sure if she knew she'd have understood, at least she bore through it with you!

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  19990231  |  29

Why didn't op tell them that it was the policy

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Deeeeeefinitely. I find that there's nothing better that builds rapport between customer and employee than talking shit about the higher ups and their policies, when they're not around of course.

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  skittyskatbrat  |  19

If the boss of the store is that incompetent, yes. I'd drive customers to a store where the employees are well-trained enough that their boss trusts them to actually know their jobs. Rather than an incompetent boss and possibly incompetent employees....

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55- just because the boss is incompetent, doesn't mean the employees are. I've heard plenty of stories (from friends and FML alike) about bosses that are idiots and seem to want to put their stamp on everything, whilst the employees are reasonable human beings that are quite competent

By  Futacy  |  29

Today, my laptop is smashed beyond repair, so I went into a store to get my files recovered. The man did nothing but smile and ask stupid questions like, "Did you try turning it on and off?" FML