Today, the owner of the restaurant I work at texted me to let me know the manager does not want me to come in anymore. Why? I'm the most praised of the staff by the customers and they love me, which makes the manager look bad. The owner hired me solely for customer service in the first place. FML

by browneyedgirlx3 / 08/07/2016 at 11:19pm / Australia (New South Wales) / Work

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  • Hi guys, OP here. Just going to give a bit more detail: the restaurant is Chinese, owned and employed by 99% Chinese. Their culture is entirely foreign to me, and while I did my best to understand it, I've come away from this with the thought process that they are just extremely condescending to anyone who is not Chinese/Asian. The owner hired me specifically to be able to communicate with "Western" customers, as while the staff could speak English, it is not the native language of any of them, and they could not joke and chat with customers the way I could; they were looking specifically for someone of "Western" culture (their words). There were multiple customers who: A) quickly became regulars, despite the restaurant having only just opened, and; B) praised me to many members of the staff, including the manager. The first time I heard a customer tell the manager how good my service was, his response was literally an emotionless: "All staff is good." There were many customers who were disgusted with his treatment of them, and while I tried to defend his actions (and I saved the restaurant losing least one customer [who ended up having a nearly $400 bill] by doing this) by explaining his English was so poor that he did not like to keep conversation going too long, I now think he really is just a grumpy old Chinese man.
    Now, someone hit the nail on the head by suggesting the owner is inexperienced: this is his first restaurant. The manager has 40 years of restaurant knowledge. I have 6, and so while I understand I may be a bit behind in experience, it doesn't take a brainiac to know how to treat people with common curtesy and respect. This manager is extremely short with customers, barely looks them in the eye, and makes them feel very rushed in everything from ordering to being seated to leaving. He also left me stranded at the restaurant late at night when the busses had stopped running, and if it weren't for the kindness of one of the older waitresses, I honestly don't know how I would have gotten home. I had been thinking of leaving for a new job after that was done anyway, because I could not work with people who are so disrespectful and disregarding of others like that. That was the night I got the text message (last night), so obviously the decision was made for me, but I still think it's so shit how everything turned out. In terms of my job description, I did absolutely everything right (and did everything to alleviate the workload of others). It's just that no matter how much I tried, I just could not connect with any of the Chinese staff, and I think that's what inevitably led to my dismissal. Which, again, I think is shit, because the owner was specifically looking for a "Western" assistant manager (which they didn't give me; they advertised and I accepted the role of assistant manager, but I actually ended up being no more than a waitress/hostess, with the added responsibility of opening in the morning). If it was going to be such an issue with the Chinese staff, they should have never brought a "Western" in in the first place.

    #10 - On 08/08/2016 at 9:20am by browneyedgirlx3

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  • That's really messed up. Just because the manager can't beat you when it comes to how many people like you doesn't mean that he gets to fire you because it makes him "look bad". That's immature and really unfair.

    #2 - On 08/08/2016 at 8:18am by ScratchCatPower

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