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Actually, maybe I'm wrong. The couple could've been too late to check-in so they lost their reservation. In that case the OP deserves it, the wording of this FML doesn't make it clear; for me anyway.

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I would want to say that it's the couples fault. But not enough information was given. If you pre-pay for something, does it not usually tell you the day(s) of service on the receipt? I could be wrong, but that's what I did when I pre-paid for a motel whilst at Canada

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Could be the hotel's fault. I once set up an appointment for 2:30. The receptionist even wrote down 2:30 on the appointment reminder card, but put 2:00 in the system. So I was late for the appointment.

Too many negative votes, comment buried. Show the comment

Too many negative votes, comment buried. Show the comment

If it was your mistake and you had your dates mixed up-shouldn't they have tried to call you to find out if you were keeping your reservation? It just seems to me that they would do that. If it was their mistake, they should be fixing it, or at least not keeping your money.

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I once made the same mistake as OP, but then the hotel called me because they had noticed the mistake and simply changed the date so we had a room for the next day. I think every hotel should do that, you don't mistreat a paying customer.

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Maybe the customer shouldn't be an idiot then... I missed a flight two years ago and guess what, I had to pay extra to get it changed to the next day. Why? Because I made a dumb mistake and those were the consequences. If you can't keep your dates for flights or hotels straight, then you better be prepared to pay for it.

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