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Get your money back. As a hotel, they are contractually obligated to provide a clean and hospitable environment. The fact that it clearly isn't means they breached this contract, and releases you and your spouse from the obligation of payment. If they refuse to give you the money back, you can sue for breach of contract & pain and suffering. The More You Know

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If they booked through a tour operator then the operator should find something better for them! If not then either they didn't do any research or the hotel has deceived them by advertising facilities it doesn't have yet.

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While I'm being taken seriously for a change. I might as well point out that 100% of all Bears are Left Handed.

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If they're in Hawaii, they might as well swim in the ocean rather than a swimming pool.

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some hotels in Hawaii have beautiful swimming pools that are almost like a water park that are on about 1 and half acres of land. With slides and hottubs.

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We have a pool at our beach house in addition to the private beach... XD. Its not a pointless as it seems.

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