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A lot of places have stupid policies, that nobody actually follows, and you are not supposed to actually follow. They make things harder on everyone, and really just exist to save the owner's ass. OP was probably following those policies.

While some things are company policy, even managers decide things on a case by case basis. You should always attempt to fulfill a customer's request, and if it is not possible, find a way to politely turn them down. It's hard to tell if this is a YDI or not since there are sometimes people that ask for ridiculous things.

So why were you fired from your last job? I followed the rules. Ask my employer. As a side note OP would the army be good to try? I think they quite like people who follow the rules?

I wasn't fired for it, but I know how you feel. At my old job, corporate had rules they told us to follow or we would be fired, but the store managers would often violate them and get us to too, even getting angry if we didn't abide by what they said. It was incredibly aggravating. I got into an argument with my keyholder once because she told me to violate a policy (entering an item in manually, which doesn't show which item was bought, just the price, so it messes up inventory), I refused and went and got the item to scan it, took 2 seconds, the other customers can wait for that. She was angry, but I wasn't risking my job because she can't follow the proper rules.

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