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You sure about that? Even via e-mail? Or a phone call that you may have been a little rude to the person because you had never met them? Because I.T guys are well known for their temperament and patience when it comes to speaking with plebs on the phone/e-mail. For the record I am in IT. So I get how it happened. You just got to be more careful about that. Even if you think you were joking or being funny. the wrong person reading it could take it another way and get you outta there very quickly

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#1 I think the OP is misunderstanding that his customers, in this case, are anyone he provided IT help to. This isn't an FYL, guy must have rubbed another employee of his company the wrong way. In all likelihood it was a very important employee by the sounds of it.

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Exactly. In every company I've worked so far, IT people always had something special in their personality that made most other people hate them.

You sure about that? Even via e-mail? Or a phone call that you may have been a little rude to the person because you had never met them? Because I.T guys are well known for their temperament and patience when it comes to speaking with plebs on the phone/e-mail. For the record I am in IT. So I get how it happened. You just got to be more careful about that. Even if you think you were joking or being funny. the wrong person reading it could take it another way and get you outta there very quickly

My guess... if they're pulling random reasons to fire you, they must have some reason to want you gone. Still, that doesn't mean it was this person's fault. Sucks man...

Maybe its because you haven't talked to the customers? Or maybe the stuff you have fixed wasn't good enough and since you don't speak to any of them you aren't aware of it. Whatever it is, you should have asked your boss to justify it and you wouldn't need to be all sour about it.

If you're not talking to customers in some way, how can you not be providing bad customer service? You don't have to meet someone in person to talk to them and provide service.

You can still be providing customer dissatisfaction even if you've never spoke to a customer. Maybe they've had numerous complaints about your work or something like that. If you're really confused, then ask your ex-boss to clarify exactly why you've been fired. You deserve to know if you want to.

I work in IT, so I know why you're confused. The thing is, your *company's* customers are not *your* customers. *Your* customers are the employees in your company for whom your services are required. If you did any work for anyone in your company and you did something they didn't like or just upset them in some way, then there you go.

maybe it's about internal customers. Go ask your ex-boss - he is also one of your internal customers, too.

I work in IT as well--they probably just wanted a reason to lay off/get rid of someone to save money, and that was the best excuse they could come up with. This recession's killing everyone. My building just had to let go about 60 people.. :/

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