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cydia123 Say more :
Hey guys OP here and FINALLY got an fml published! Phoned them again yesterday at a more appropriate time and they just told me due to high emergency volume to phone tomorrow (as in today). If they don't cancel it today, I will go ape shit as they're still billing me :) thanks everyone!
By cydia123 - / Friday 21 April 2017 11:44 / United Kingdom - Chesterfield
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  Soninuva  |  40

Unless it's a small, local internet provider, the customer service number usually connects to a call center, many of which only list their business hours on the message that plays when someone calls outside of them.

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  Will Flynn  |  4

Not really, no. This is a pretty standard BS trick these creeps use to avoid doing what customers want. 1/2 hour hold time is garbage anyway, but again, a standard thing for internet gangsters.

By  devans00  |  14

I finally learned, don't call customer service within 15 minutes of closing. The same thing happened to me several times. I bet the jerks had a nice laugh.

By  cydia123  |  20

Hey guys OP here and FINALLY got an fml published! Phoned them again yesterday at a more appropriate time and they just told me due to high emergency volume to phone tomorrow (as in today). If they don't cancel it today, I will go ape shit as they're still billing me :) thanks everyone!

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  species4872  |  19

You know it may not be a good thing to have an FML published let alone continuing having situations which translates to an FML.

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  cydia123  |  20

I know, but considering how unlikely a story will get published to the site depending on how funny people find the situation, I'm happy. Plus the internet company finally cancelled so I'm happier

By  elitepower  |  1

I’ve had the worst experiences with companies you have to phone up to deal with. I have awful service from my former internet provider and just last week swapping my mobile number. I have started asking for names and the manager if things get dragged out or difficult. It might not be a “cool” thing to do and I’d prefer not to have to but honestly in my experience, quite a lot of the problems I’ve faced can be deal with when speaking to the managers, the regular staff are just encouraged to fob you off. Case in point, last week I was told I would have to jump through several hoops to get my phone number changed and call back, spoke to the manager and had it done within ten minutes. Hope it goes well for you.

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