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It's possible that you just have rude customers, but just as likely that you're doing something wrong! Ask for advice from more experienced coworkers. It also wouldn't hurt to ask customers why they think that, they could have valid reasons. If you learn what you're doing wrong, you can easily better yourself.

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I agree, if you're having problems ask a coworker or the boss to help you out. Just tell them you don't think you have enough of a solid grasp on it and that you want to try and work harder, no one will fault you for that. The longer this goes on though without getting help the more trouble you may get in if the boss finds out. The first thing the boss will say is "why didn't you ask for help?"

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