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She refused to use a cart, or she refused to let YOU use a cart? Because if the first one, it seems like you could have just gotten a cart yourself. And if the second one, how does she have a say anyway? If it's too heavy a load for you to lift safely then no-one can demand that you don't use a cart because that would violate OHS rules.

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Ahhhhh ... YEAH she's fkn wrong! Do you honestly think it's ok to treat another human being like that? It is his job to help customers bring items to their cars but it s absolutely NOT his job to take her shit!

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Doing it voluntarily is slightly different from being made to do it out of spite by a customer. I think the fml wasn't about carrying it per se but about the customers attitude to op

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Technically if you work at Bunnings, Mitre 10 or Home Hardware etc. it is part of your job description but having said that she could have been more polite. I'm happy to help pleasant customers with heavy things even though I don't have to at my job but if they're rude I don't offer. A little bit of kindness goes a long way, hopefully your next customer is a little bit more cheery. Chin up OP :)

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She refused to use a cart, or she refused to let YOU use a cart? Because if the first one, it seems like you could have just gotten a cart yourself. And if the second one, how does she have a say anyway? If it's too heavy a load for you to lift safely then no-one can demand that you don't use a cart because that would violate OHS rules.

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Exactly what I thought too. What was stopping op from using the cart? She's not op's boss, and I'm sure op's boss would've been fine with him using a cart. It's still a fyl cause the customer was rude, but I think you could've also made it a bit easier on yourself too op.

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exactly. you don't work for her nor is it your job requirement to do demands like that. that's not even a good use of work time as it takes longer and you aren't being as useful.

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It isn't so much being able to lift 25kg #77 as the potential to cause lifelong injury by lifting it. When on the job OP is supposed to be protected by laws regarding the lifting and carrying heavy items and if the lady refuses to let him get a cart then he has the right to refuse to carry it. Even if item are lifted correctly the risk is minimised but shit still happens.

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How is it that everyone replying to #11 post is missing this part of his post "because that would violate OHS rules." Every government agency that has the "OHS" acronym is a USA agency. Or are all of you missing that OP is in Australia? OHS has no jurisdiction in Australia, so their rules don't apply. Besides, 25kg is not very heavy at all.

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