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By mando / Thursday 6 October 2011 15:14 / Australia
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Customer service is often too good. Corporate America bends over backwards because they don't want a complaint on their record. Customers are more arrogant now than ever. It's unfortunate that employees are too afraid of losing their jobs to stand up to some of these petulant, greedy bastards.

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114 - so true, i work in retail and we all have to suck it up when it comes to rude/bitchy customers. in the months to come, they're trying to reform the customer service experience to be better than ever for the customers, but man this is gonna be HELL for us. pretty much EVERYONE hates working there, it's stressful, but most of us have no choice and we need the job (like me). this is why you should do well in school, so you can get better jobs than this

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I got called the exact same thing for walking on the right side of the sidewalk... Apparently you're only allowed to walk on the left side or random ladies start swearing at you :/

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#119 "oh no you had a slightly annoying thing happen today. I have no sympathy for you because it's not even comical. grow up and/or find a new line of work please.". So, working in retail means we're still to young? why should we grow up? Grow a brain, and that "slightly annoying thing" could've gotten you fired. I work in food service, I deal with crap like this, but you probably wont feel sympathy, arrogant ass...

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Op-> hey boss, there is this bitch with her son calling me fucking idiot becouse i didnt accept refund of this perfectly working item, should I call for security or wait until they leave in peace ?? Or would you bring your shotgun ??

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Yea go ahead thumb down my commet, Fucking dickheads So fucking silly, i wish i could beat you all up for thumb downing my commet. Write your own damn commet bitches, don't give a shit about what I write because I don't give a shit what do your stupid brain thinks...

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Well most company's corporates think that, and they pay the minions that have to fallow customer service rules... Aka costumer service... Satisfaction and customer gratification.... You dont see employees asking those things from the customer, do you?

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that 'customer is always right' thing is bs. like in the fml, the store probley had a return policy against accepting returns without the original packaging. so that would make the customer wrong for thinking the rules dont apply to her.

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How is that? If an item is out of it's package, missing the tag, and so on, it is not allowed to be returned. It's just normal policy for just about any store. I have yet to know of any store that would accept that return.

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No, the mother was kind of stupid for thinking she could return that item and get her money back. For all op knows it could have been stolen especially if there was no receipt. If there was a receipt too bad still op must follow policy or be penalized. Plus how would you've able to resell an item without packaging? Open box sure that means a big discount, but no packaging? That's very odd and I wouldn't buy it.

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before anyone says it.... 35- *you're 32- you 28- i use the app and have never posted five times damn and the customer is just acting like a dumb ass in this situation.

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17, true....but EVERYONE is a customer. We all buy something from someone at one time or another in our lives. Though you are correct, the human species is full of arrogant assholes.

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95- the human species is full of arrogant assholes? Really? Have a little faith in people. We all make mistakes, no one is perfect, but to go and say that the entire human race is made up of arrogant assholes? What about charity workers? And volunteer firefighters? What about the police who keep your pessimistic ass safe every night?

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He said it's full, not completely made up of arrogant assholes. I agree with him, most people that I've met are horrible monsters. But there ARE many good people, too. You just have to find them.

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Well what if you buy an item (electronic) in one of those plastic packaging that is impossible to open without cutting and basically destroying beyond repair, only to find out that the item isn't functioning properly. I think customers in certain situations are entitled to a refund or at least an exchange.

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I work at walmart and most people that come in are assholes. They are always trying to get stuff discounted when its not and trying to rip us off. I had a lady once put $32 dr scholls shoes in a georges box with a $5 clearance sticker. They think we are stupid and that we are scum and they do whatever they please cause they are a customer and we must bow at their feet. Well fuck that. I love my job but i hate the assholes that think they can do and say and get whatever they want however they want.

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They also literally keep you employed. Are you never a customer yourself? There are some truly rude people out there but many times I've seen situations escalate unnecessarily because employees have a chip on their shoulder and get personally offended like they own the shit and customers with short tempers because they've been treated poorly too many times before. Just saying, people aren't all bad. Your attitude sucks, however. Sounds like you don't belong in customer service.

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8, true....but EVERYONE is a customer. We all buy something from someone at one time or another in our lives. Though you are correct, the human species is full of arrogant assholes.

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