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By  rorex  |  34

Reminds me of my job at a call centre. They got shomi for free with their subscription and then shomi just kinda shut itself down, nothing we had to do with it. And we got countless customers calling in saying that they deserve to be compensated for it being closed down. Sorry, we're not giving you a credit for a service you never paid for. Which they somehow never seem to understand. I feel your pain op.

By  RichardPencil  |  41

Take back the item and offer her a store credit to choose any other free sample she wants. Sometimes the best way to deal with stupidity is not to fight it, but to roll with it.

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By  rorex  |  34

Reminds me of my job at a call centre. They got shomi for free with their subscription and then shomi just kinda shut itself down, nothing we had to do with it. And we got countless customers calling in saying that they deserve to be compensated for it being closed down. Sorry, we're not giving you a credit for a service you never paid for. Which they somehow never seem to understand. I feel your pain op.

By  RichardPencil  |  41

Take back the item and offer her a store credit to choose any other free sample she wants. Sometimes the best way to deal with stupidity is not to fight it, but to roll with it.

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  GoddessMadoka  |  41

Yeaaaah, no. This reinforces their behavior and causes them to come back and try it all the time, at your store and at other stores because "Well ____ at ____ store let me do it, so you have to let me!" Source: Worked retail for 6 years.

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  Viewerv  |  41

Most stores have rules about refunds. I would start docking your pay if you started costing me money by handing out unnecessary store credit.

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  RichardPencil  |  41

I was offering the irate customer store credit to get another free item. Free items cost nothing so you have no basis from which to dock my pay. It's just a charade to allow the idiot customer feel "cared for."

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  WeirdUS  |  29

I'd say at least 2 months during the rush hour. I figure working at the busiest time of the night would drive the point home better especially after doing it for 2 months.

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