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Are you assuming that blind people can't use a computer? Why can't blind people use the Internet? Oh my God we can't even use the phone! Why hasn't anyone told me? How am I even doing this? Actually the customer is not blind because a blind person would have had no problem navigating a website, or if there was an issue, would have known exactly what was wrong with the code. Some blind people I know would have even offered to re-create the website from the ground up....

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? no worries. Sorry if my comments came off rude at the beginning, I was actually coming for funny but must have missed by half-mile. Go figure but yeah actually places had a website that is accessible it would be a lot better for us to go to a site and read the menu, instead of having to deal with the hassle of having someone go through the menu with us if the place doesn't have a braille version. SoMe employees are nice and will take the time to help if you're there and tell them you can't see

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I saw it funny at first, but not near the end. And I had a decently known friend (just online) who was blind that I used to sit down for hours and talk to.

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Unless you are an online-only business, the phrase "first come, first served" still applies - those that put in the effort to show up will get the effort of staff to assist them.

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#4 My job is the same way about such requests. There's way more we could be doing in shop (cleaning, straightening, swapping out product) than to direct you online. It takes too much time and effort when usually there's a number on screen for such questions. It's one thing to ask if we have something you saw online, but I can't just sit on the phone with you while you try and learn how to internet. It's not cost efficient.

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Ah, I see, I missed that. She insulted her and was being all around ridiculous though, so, although not a great thing to do, I really don't blame OP that much. If you're going insult people, don't be surprised if they vent to others.

Some people like to project. The woman knew she was being ridiculous so she called you useless. I bet she took a lot of your time in the shop, got a single scoop then complained about it, asking for a refund for her half eaten cone. Some people are so annoying.

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To see if they had anything that sounded good to her? Still totally stupid, and rude the way she acted, but I'm guessing something along the lines of not wanting to go if they didn't have what she wanted. But who can't find something they like out of 30 options?? So my reasoning doesn't make much sense, so let's stick with the customer is just an idiot :)

Awful. If the customer would have made up her mind before calling, she could have simply asked "Do you have melon?" or whichever flavour she prefers. What she actually did was disrespectful and unnecessary rude.

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