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Too many negative votes, comment buried. Show the comment

I see two possibilities: 1) the customer walked off with groceries illegally. 2)walked off with groceries by managing to convince OP's manager or supervisor that he doesn't have to pay. Now the second is a possibility because OP emphasis the "IS", which made me believe that the customer got away without paying. no charges will be charged in order to retain "customer loyalty".

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customer loyalty? the only way a thief can be a customer is to stop stealing and buy their things. who wants a thief as a customer anyway, they don't buy anything?

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