FML : Today, a customer came in with a laptop smashed beyond repair. She asked if we could recover her files, but thanks to my idiot boss' new store policy I...

Today, a customer came in with a laptop smashed beyond repair. She asked if we could recover her files, but thanks to my idiot boss' new store policy I had to ask her a bunch of questions, including if she had tried "turning it on and off". She stared at me, speechless, like I was a complete moron. FML

I agree, your life sucks

You deserved it

By anonix - / Sunday 21 December 2014 19:08 / Canada

Work

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Top comments

By Kazze | 31

#6150615 - Sunday 21 December 2014 11:55

"Have you tried reinstalling windows?" "My disc drive is in 17 pieces, what the fuck do YOU think?"

By Futacy | 29

#6150625 - Monday 22 December 2014 12:06

Today, my laptop is smashed beyond repair, so I went into a store to get my files recovered. The man did nothing but smile and ask stupid questions like, "Did you try turning it on and off?" FML

Comments

By FunGhoost | 10

#6150610 - Sunday 21 December 2014 11:52

Well did she?

IMcPwn | 12

#6156500 - Sunday 28 December 2015 07:01

No.

By Kazze | 31

#6150615 - Sunday 21 December 2014 11:55

"Have you tried reinstalling windows?" "My disc drive is in 17 pieces, what the fuck do YOU think?"

MrSassypants | 31

#6150621 - Monday 22 December 2014 12:02

"It's in 17 pieces because you smashed it against some windows. I was just trying to be nice and asked if you called the window repair man."

Corgidan | 12

#6150649 - Monday 22 December 2014 12:47

Maybe she just had to cut Windows into 17 pieces and install them by hand?

Jaevwyn | 17

#6150785 - Monday 22 December 2014 04:58

Or maybe not #21

DedicatedNova | 13

#6150815 - Monday 22 December 2014 05:44

You can always install wit a USB ;)

skittyskatbrat | 19

#6151718 - Tuesday 23 December 2014 02:30

If you've ever had to reinstall Windows, you'll realize that's a perfectly acceptable reason for the computer to now be in 17 pieces.

Kazze | 31

#6151740 - Tuesday 23 December 2014 03:15

#79: AMEN. #48: Not if the computer is bent like a piece of tin foil around a TV antenna. #21: It's like a puzzle of frustration!

By vreid | 20

#6150616 - Sunday 21 December 2014 11:56

Try to play it cooler next time to avoid the forced awkwardness.

Bibliovore | 25

#6151106 - Monday 22 December 2014 03:16

Yeah. "Okay; I'm required to ask you this set of questions; even though some of them are crazy in light of your laptop's condition. Sorry about that. Now, first required question: Have you tried turning it off and on?" Get the customer laughing with you. :)

By heirofhope | 38

#6150617 - Sunday 21 December 2014 11:58

It's okay OP, you were only doing your job. Props to you for sticking to it, even if it was humiliating. I'm sure if she knew she'd have understood, at least she bore through it with you!

pooldude | 24

#6150636 - Monday 22 December 2014 12:20

Yah well customers don't know that its policy to ask stupid ass questions

aclark2523 | 29

#6150897 - Monday 22 December 2014 07:03

Why didn't op tell them that it was the policy

WolfyGrace | 24

#6150910 - Monday 22 December 2014 07:26

Maybe it's against policy to mention the policy to customers, 54.

skatoolaki | 24

#6151090 - Monday 22 December 2014 02:41

The first rule of store policy is not to tell anyone that it is store policy.

By Soundslikeothers | 15

#6150618 - Monday 22 December 2014 12:00

Did she try running a virus scan?

By pizzarollsyum | 13

#6150619 - Monday 22 December 2014 12:01

how awkward... im sorry op

By ILikeBigButts_ | 12

#6150620 - Monday 22 December 2014 12:01

Hahaha

By CoGhostRider | 31

#6150623 - Monday 22 December 2014 12:03

I would add my own disclaimer to any stupid questions I had to ask.

OnlyAvailableID | 28

#6150698 - Monday 22 December 2014 02:19

Deeeeeefinitely. I find that there's nothing better that builds rapport between customer and employee than talking shit about the higher ups and their policies, when they're not around of course.

Futacy | 29

#6150729 - Monday 22 December 2014 03:31

31- Well would you rather sound like a total idiot to the customer and possibly drive him away from returning?

skittyskatbrat | 19

#6150903 - Monday 22 December 2014 07:15

If the boss of the store is that incompetent, yes. I'd drive customers to a store where the employees are well-trained enough that their boss trusts them to actually know their jobs. Rather than an incompetent boss and possibly incompetent employees....

RufusBarbarossa | 13

#6151151 - Monday 22 December 2014 05:01

55- just because the boss is incompetent, doesn't mean the employees are. I've heard plenty of stories (from friends and FML alike) about bosses that are idiots and seem to want to put their stamp on everything, whilst the employees are reasonable human beings that are quite competent

skittyskatbrat | 19

#6151715 - Tuesday 23 December 2014 02:29

Except in this case the employee isn't even being allowed to be competent. Yep, I'd not shed a tear if a customer went elsewhere. Bad business = no customers.

By Futacy | 29

#6150625 - Monday 22 December 2014 12:06

Today, my laptop is smashed beyond repair, so I went into a store to get my files recovered. The man did nothing but smile and ask stupid questions like, "Did you try turning it on and off?" FML